Professional Summary
Executive business partner and operations professional with 20 years of experience across C-suite support, human resources, and enterprise account management. Supported the CEO, CFO, COO, and General Counsel of a publicly traded technology company, then spent over 10 years at Aflac owning numerous enterprise accounts valued from $500,000 to $20 million each and leading up to 100 implementations a year. Manages executive relationships, complex logistics, events, and confidential matters independently and with discretion.
Core Competencies
- C-Suite Executive Support
- Executive Communications
- Complex Scheduling & Logistics
- Travel Coordination
- Meeting & Presentation Preparation
- Investor Conference & Event Planning
- Confidential Information
- Stakeholder Management
- Project Management
- Reporting & Analytics
- Process Improvement
- Escalation Management
- Vendor Coordination
- Benefits Administration
Professional Experience
Account Manager III
Aflac2016 to Present- Owns strategy, service delivery, and executive relationships for 100 enterprise accounts with values ranging from approximately $500,000 to $20 million each.
- Leads up to 100 implementations and open enrollments a year, building timelines and coordinating clients, brokers, carriers, underwriters, enrollment firms, and technology partners to meet effective dates.
- Builds and presents quarterly business reviews to client executives, turning enrollment and performance data into recommendations leaders use to make plan decisions.
- Tracks contractual requirements and performance guarantees across the book of business, coordinating corrective action and reporting status to stakeholders, with zero penalties paid and $32,200 protected.
- Resolves sensitive escalations as the single point of contact, protecting client relationships and contractual commitments.
- Partners across functions to remove obstacles and improve workflows.
- Promoted from Account Manager I to Account Manager III in six years.
Executive Assistant & Administrative Specialist
Aflac2014 to 2016- Supported two Regional Vice Presidents, four Sales Managers, and up to eight Broker Sales Professionals in a fast-paced sales organization.
- Prepared executive presentations, meeting materials, proposals, production reports, and spreadsheets used to analyze performance and support leadership decisions.
- Coordinated logistics for broker and client meetings and ensured leaders had accurate materials ahead of key discussions.
- Promoted to Account Manager in 2016 on the recommendation of a Regional Vice President.
Volunteer Minister
Faith-Based Nonprofit2011 to 2014- Organized and conducted recurring one-on-one instruction for new learners, preparing each session and adapting the material to the individual's background and pace.
- Managed a self-directed schedule of 70 hours a month for three years, tracking activity and submitting monthly reports.
- Initiated daily conversations with members of the public, building skill in approaching strangers and communicating with tact.
Event Planner (Part-Time Contract)
Harrison Beverages2011 to 2013- Served as primary contact for company events, coordinating requirements, timelines, vendors, communications, and on-site details from initial request through execution.
- Drafted service proposals, wrote monthly newsletter content, and processed payroll, payables, and receivables in QuickBooks.
HR Generalist & Executive Assistant
Microtune, Inc. · Plano, TX2006 to 2011- Coordinated approximately 25 investor conferences and corporate events, plus executive travel and meeting logistics, for a publicly traded semiconductor company.
- Provided direct administrative support to the CEO, CFO, COO, General Counsel, and Human Resources leadership, handling sensitive information with discretion.
- Supported recruiting and employee administration through offer letters, onboarding, benefits enrollment, and open enrollment coordination.
- Collected and analyzed employee feedback and supported confidential HR projects across the organization.
Education
Bachelor of Science in Business Administration, The University of Texas at Dallas
Technology
- Microsoft Word
- Excel
- PowerPoint
- Outlook
- QuickBooks
- Teams
- Zoom
- SharePoint
- Concur
Beyond Work
Sarah's most demanding executive is Enzo, a shaded-cream long-haired dachshund who keeps a full calendar of tennis balls, begging, and well-earned naps. That's him patrolling the bottom of this page.